Privacy Policy

This Privacy Policy explains how My Belagavi App; (“we,” “our,” “us”) collects, uses, stores, and discloses information from users (“you,” “your”) of our mobile application (the “App”). By using the App, you consent to the practices described in this policy. If you do not agree to this Privacy Policy, please do not use the App.

Scope

This policy applies to all users of the ICCC;, which provides access to city services, allows reporting of civic issues, and delivers real-time alerts. The policy is designed to comply with applicable laws and regulations in India.

Information We Collect

We may collect the following categories of information when you use the App:

a) Information You Provide

• Civic issue reports submitted through the App, including descriptions, photos, or videos.
• Feedback or queries submitted through the App.

b) Information Collected Automatically

• Location Data: To provide location-based services such as nearest service points, alerts, and civic management.
• Device Information: Device model, operating system, unique device identifiers, and app version.
• Usage Data: Interaction logs, in-app navigation patterns, and service usage metrics.

We do not collect personal data such as Aadhaar numbers, financial details, or sensitive personal identifiers unless required for a specific service, and only with your consent.

Purpose of Collection and Use

Your data is collected and used for:

• Enhancing and personalizing services provided through the App.
• Facilitating civic issue reporting, management, and resolution.
• Delivering real-time alerts, notifications, and public safety information.
• Monitoring and improving system performance.
• Complying with legal obligations and supporting law enforcement, where applicable.

No personal information is collected for marketing, advertising, or commercial resale purposes.

Data Sharing and Disclosure

We may share collected data:

• With municipal departments for civic service delivery and issue resolution.
• With authorized government agencies for public safety, law enforcement, and disaster management.
• With third-party service providers engaged for technical support, data hosting, or analytics, bound by confidentiality agreements.

We do not sell, rent, or trade user data to third parties.

Data Security

We adopt industry-standard technical and organizational measures to safeguard data, including:

• Encryption of sensitive data in transit and at rest.
• Secure storage on government-approved servers.
• Role-based access controls to limit data access.
• Adherence to OWASP Top 10 application security best practices.

Data Retention

We retain your data only for as long as necessary to fulfill the purposes stated in this policy or as required by law. After the retention period, data will be securely deleted or anonymized.

Your Rights

As per Indian data protection laws, you may:

• Request access to the information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information, subject to legal and operational requirements.
• Withdraw consent for location or data collection features (which may impact App functionality).

Requests can be sent to the contact details provided in Section 9.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will be available within the App or on the official website. Significant changes will be communicated through in-app notifications.